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Refund Policy

Given that provides non-tangible irrevocable goods, refunds are not issued once an order is completed or the product is successfully delivered. It is the customer’s responsibility to understand this policy before making any purchases on our site.

However, we acknowledge that exceptional circumstances may arise concerning the nature of the products we offer.

Therefore, we do consider refund requests under the following circumstances:

Non-Delivery of the Product:

If there are delays in the processing times, and your orders take longer to complete, we recommend reaching out to our support for assistance. Claims for non-delivery must be submitted in writing to our support department within 72 hours from the order placement date. After this period, the campaign will be deemed completed. If the delivery has commenced, it will be finished as soon as possible, and no refunds will be issued once processing has started.

Product Not as Described:

Instances, where the purchased product does not match the description on the website, should be reported to our support department within 72 hours from the date of purchase. Clear evidence must be provided to demonstrate that the product received does not align with the website’s description. Complaints based solely on the customer’s false expectations or wishes will not be honoured. Our support team is committed to assisting you promptly and professionally.